TechnologyOne has launched Guide for Students and a new set of AI-based tools across its SaaS ERP platform, covering higher education, local government and enterprise users.

The Brisbane-based software company said the additions target common tasks for students, staff, finance teams and council workers. The new functions are embedded in existing workflows rather than offered as separate products.

Guide for Students is the central higher education release. It gives universities a student-facing conversational interface linked to core institutional systems, allowing students to ask questions, complete tasks and receive support from enrolment through graduation.

TechnologyOne has also added other education features, including DxP Apply, a self-service application tool, AI-powered identity verification for enrolment and onboarding, and new functions for exam administration and invigilator scheduling.

The student tools are intended to reduce fragmentation in university services, where information and processes often sit across multiple systems. Institutions also gain more visibility into student engagement and support interactions through the same interface.

Mark Jones, Executive Vice President for Education at TechnologyOne, said the company is trying to address that issue in universities.

"Universities have invested heavily in digital transformation, yet the student experience often remains fragmented. Guide combines AI and enterprise intelligence to create a simple, connected and personalised experience for every student," Jones said.

Workplace tools

Beyond education, TechnologyOne is expanding its Plus offering with a broader range of AI agents for employees. The new agents are aimed at finance, procurement, projects and operational teams that use its ERP software in day-to-day work.

Among the additions are General Ledger, Debtor and Creditor Agents. Employees will be able to find information, retrieve insights and complete tasks using natural language, including voice-based interactions linked to enterprise data and business context.

TechnologyOne presented the changes as the next stage in embedding AI into routine administrative processes. Rather than requiring staff to search through menus or move between systems, the tools are designed to help them move from a question to an action within the same workflow.

Jones said this reflects the company's broader strategy.

"This next evolution isn't about adding more tools to the workplace. It's about embedding intelligence into the workflows people use every day. By doing so, it helps people focus less on navigating systems and more on making decisions, solving problems and delivering outcomes," he said.

Council services

TechnologyOne is also updating its local government software, particularly in Property & Rating and related council services. The enhancements cover customer records, governance, communications and application processes, aiming to reduce manual handling and improve consistency.

For councils, the changes focus on administrative tasks that affect frontline service delivery, including regulatory and rating processes. The updates are intended to improve data quality and simplify customer interactions for residents dealing with local authorities.

Ben Malpass, Executive Vice President for Local Government at TechnologyOne, said the quality of those interactions shapes how residents judge their councils.

"Every interaction matters, whether it's submitting an application, seeking advice or managing property information. Residents judge councils by the quality of the services they receive, not the systems that sit behind them. By simplifying everyday processes, councils can spend less time navigating administration and more time supporting their communities," Malpass said.

Broader push

The launch shows how software suppliers are trying to move artificial intelligence from stand-alone assistants into operational systems already used by public institutions and corporate back offices. In sectors such as higher education and local government, the focus is less on open-ended chatbot use and more on connecting enquiries to a defined service, transaction or record.

That approach also reflects pressure on organisations to improve service delivery without adding administrative work. Universities are under scrutiny over student experience and retention, while councils and finance teams face demands for faster responses and cleaner records with limited staff time.

TechnologyOne's latest release places those use cases at the centre of its ERP strategy, linking AI functions directly to enrolment, onboarding, exam administration, accounting tasks and council service processes.

The updates are part of its broader vision for AI in SaaS ERP, with intelligence built into the systems that students, employees and residents already use every day.